Welcome to The Swan Practice

Welcome to our practice, formed on October 1st 2014, by the merger of North End, Steeple Claydon and Masonic House Surgeries. Verney Close Surgery joined with us on 1st July 2016.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

The Patient Access web service has undergone an upgrade and a facelift. There have been a few glitches since it went live but these are mainly now resolved. If you are unable to log in to the Patient Access app on an Android tablet, please for the time being, use the website at www.patientaccess.com

Please note the following changes:

There is a new web address although you will be bounced through by using the old one.
If your device "remembered" your user ID and password then this will now be lost and your credentials will need to be re-entered.
There is an option to use an email address instead of the user ID but you have to log in one time with your user ID first.

If you would like support on using the new version, or if you have a problem, please see their support portal before you contact the practice. We are unable to resolve software issues as this is not our system, it is national system and we don't have access to it.

Order a repeat prescription
Make an appointment to see a doctor or nurse
Cancel your appointment
Let us know if your name or contact details have changed
Help us to keep your clinical record up to date

Accessing a doctor outside of our usual opening hours.

As part of the government's pledge to provide 7 day care, our practice will be part of a scheme which will provide additional access to patients during evenings and at weekends and throughout Bank Holiday periods.

The practices currently involved in the scheme are Norden House Surgery, Wing Surgery, Stewkley Road and Whitchurch Surgery.

We will be working as a federation to provide additional out-of-hours appointments each week.
Each surgery will be providing services at different times and on different days, however you will be able to book into an available slot at ANY of the participating surgeries. With your consent, the clinician who sees you will have access to view your medical record. Please note that if you feel an onward referral to a specialist or any further investigations may be required, then it may be better to arrange an appointment with your own doctor, however, this is not essential

These appointments will be aimed at extending routine GP care and have the additional benefit of responding to NHS111 request during the opening times.

To book an appointment for routine care during these clinic periods, please call your GP practice in normal working hours. If you require an urgent GP appointment when your surgery is closed then you will need to call NHS111. They will direct the request to the surgery providing cover at that time.

This service will NOT replace the current urgent NHS111 service at all other times.