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Do It Online

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results.  Guide to Viewing Your Medical Records Online

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.

Features  

Online Messaging Service
Send a secure message to the practice - please read the guidelines in Patient Access.

Message are limited to 450 characters.
We aim to respond to you within 2 to 3 working days. 
You will receive the reply directly to your Patient Access account.
A copy of the message and reply are stored on your medical record.
The practice cannot initiate messages to you, we can only reply.

Test Results
View new results with the doctor's advice/comment. Please read our full guidelines.

  

Online Services for Under 16s

Due to confidentiality we are unable to offer children aged 15 and under all the online services. It is possible for online appointments, please speak to Reception for further information.

Repeat Prescriptions

If you are a parent or a guardian who requests repeat prescriptions for a child and would like to do this online then please email us: avccg.under16tsp@nhs.net

Please state the child's name, date of birth and we will reply with a link to an online form.

Acute Medication Requests

Please either telephone reception to arrange to discuss with the doctor or use the messaging service in Patient Access.

Electronic Records Plan

Read our statement of intent for The Swan Practice

 

 
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